Leadership Pathway
Course 2: Facilitating Blameless Debriefs
Training leaders to facilitate high-emotion meetings, navigate defensiveness, and extract systemic learning from incidents.
⚠️ Prerequisite: Completion of Online Pre-Learning (TEO Academy) covering Human Factors theory is required before attending this in-person day.
09:30 – 11:00
Module 1: The Facilitator's Mindset
- Review of Pre-Learning: Key concepts of "Just Culture" and "Systemic Analysis."
- The Facilitator's Role: You are not the judge; you are the investigator.
- Managing the Room: Techniques for setting ground rules and managing high emotions or conflict.
- The "Safe Container": How to open a meeting in a way that lowers anxiety.
11:00 – 11:15
Morning Break
11:15 – 12:45
Module 2: Navigating Blame (The Cheat Sheet)
- Identifying Defensiveness: Recognising when staff are blaming others to protect themselves.
- Reframing Scripts: Using the "Cheat Sheet" to pivot from "Why did you do that?" to "What information did you have?".
- Role-Play Drill: Rapid-fire practice of reframing blame statements.
12:45 – 13:30
Lunch Break
13:30 – 15:00
Module 3: Systemic Analysis & Structured Debriefs
- Work as Imagined vs. Done: How to identify the gap between policy and reality.
- The Structured (Cold) Debrief: A framework for reviewing serious incidents 24-48 hours later.
- Timeline Mapping: Group exercise to map a complex incident and identify contributing factors.
15:00 – 15:15
Afternoon Break
15:15 – 16:30
Module 4: Action & Support
- Closing the Loop: How to ensure debrief outcomes lead to organisational change.
- Staff Welfare: Recognising signs of secondary trauma and "moral injury."
- Implementation Strategy: Creating a plan for rolling out the "3-Question Protocol."