JL Academy Ltd

Book Consultation

FAQ - JL Academy
Support

Frequently Asked Questions

Answers regarding certification, logistics, and our training philosophy.

Certification & Timian Partnership

Do you deliver BILD ACT Certified Training? +

Yes. JL Academy is a proud Timian Academy.

We partner with Timian Learning and Development to offer comprehensive solutions for organisations aiming to enhance their operations. Timian’s certified Positive Behaviour Management programme focuses on healthy relationships and ethical standards, reducing potential risks.

They are endorsed by the Restraint Reduction Network (RRN) and certified by BILD ACT for quality and safety. Through our collaboration, we tailor programmes to your organisation’s needs, providing ongoing support for successful implementation.

What is the difference between "Student Level" and "Train-the-Trainer"? +

Student Level courses are designed for frontline staff who need the skills to de-escalate crisis situations and manage behaviour safely. They leave the course qualified to practice.

Train-the-Trainer courses are for organisations that want to build internal capacity. We train your staff to become Instructors, allowing them to deliver BILD ACT certified training directly to their colleagues within your organisation.

Logistics & Locations

Where do you deliver training? +

We work wherever you are.

JL Academy has a truly global reach. We have delivered training as far afield as the Falkland Islands and as close to home as Manchester. Whether you need training in the UK, Europe, or internationally, our team is equipped to travel to your venue.

What types of organisations do you work with? +

We work with any organisation that requires high-level safety, culture, and behavioural training. Our experience ranges from large multinationals and NHS Trusts to small family-run care homes and independent schools.

Our core sectors are Health, Social Care, and Education, but we also provide corporate psychological safety training.

About JL Academy

How experienced is your training team? +

Our owners have been working in the training sector for a combined total of 40 years.

James Hourihan, our co-founder, originally established Timian Learning and Development in 1994. JL Academy is the evolution of that experience, combining decades of operational expertise with modern clinical and educational insights.

Do you partner with other organisations? +

Yes. We believe in healthy relationships with any organisation that shares our philosophy and ethical standards.

Currently, our key strategic partners are Timian Learning & Development (for RRN certification) and TEO Academy (for our online learning platform). We are always open to collaboration that enhances safety and learning.

How do we get in touch or book? +

The easiest way is to use the "Get in Touch" forms located on our training pages.

Alternatively, you can email us at info@jl-academy.com. Our digital channels are monitored constantly, and we aim to respond to all enquiries as soon as possible.